These Terms and Conditions ("Agreement") govern your access to and use of the SOLO platform ("SOLO," "we," "us," or "our"), including all associated services, tools, websites, APIs, and any other content provided by SOLO (collectively, the "Services").
By executing a Service Order, Statement of Work, or by accessing or using the Services, you agree to be bound by this Agreement.
1. Acceptance of Terms
This Agreement becomes effective on the earlier of:
- The date a Service Order or Statement of Work referencing these Terms is signed or accepted,
- The date you first access or use any SOLO Services.
If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to this Agreement.
2. Definitions
"Software Users": Institutions and organizations—most commonly banks, lenders, fintechs, and other regulated entities—who use SOLO to collect, manage, and operationalize data provided by individuals. They initiate data requests, manage workflows, and leverage SOLO for tasks such as onboarding, credit evaluation, compliance, and relationship management.
Software Users are the primary licensees of SOLO and interact with the platform through dedicated dashboards, APIs, and integration layers.
"End-Users": Individuals or business representatives who are invited by Software Users to share data through SOLO. They may be loan applicants, customers, vendors, or other counterparties. End-Users interact with SOLO via a secure, link-based form (typically web-based) without needing to create an account.
While they are not SOLO customers, SOLO is designed to protect their rights, give them transparency into what is being requested, and offer a collaborative, secure experience.
"Authorized Users": Employees, contractors, or agents of a Software User authorized to access the Services.
"Company Data": Business-related data submitted by or on behalf of Software Users.
"Personal Data": Information relating to an identifiable natural person.
"Applicable Data Protection Laws": All relevant data privacy laws including GDPR, CCPA, GLBA, and similar regulations.
3. Modification of Terms
We may revise or update these Terms at any time. Material changes will be communicated via:
- Updates to our website,
- Notifications through the Services,
- Direct notice (e.g., email or platform message), where required.
Your continued use of the Services after such updates constitutes acceptance of the revised Terms.
4. Use of Services
4.1 For Software Users
Services as described in the relevant Service Order or Statement of Work. Users agree to:
- Use the Services only for lawful, authorized purposes,
- Ensure that Authorized Users comply with this Agreement,
- Be responsible for the accuracy and legality of all submitted data.
4.2 For End-Users
End-Users access SOLO via invitation from Software Users. By submitting data, End-Users:
- Consent to SOLO processing and sharing it with the relevant Software User,
- Understand that the Software User governs how their data is evaluated and retained,
- Can request to view or suggest corrections to the data submitted but cannot delete it directly.
5. Data Rights and Ownership
5.2. For Software Users
Software Users retain all rights to the Company Data submitted to SOLO, subject to SOLO’s use rights.
You grant SOLO a license to host, use, copy, process, and transmit Company Data solely to:
- Provide the Services,
- Monitor, support, and improve the Services,
- Derive aggregated insights that do not identify individuals or entities.
5.2. For End-Users
End-Users retain rights to view and request edits to their submitted Personal Data. Permanent deletion must be requested through the Software User, who controls final decisions around data retention.
7. Prohibited Conduct
You agree not to:
- Use the Services for unlawful, discriminatory, or deceptive purposes,
- Circumvent security features or access unauthorized systems,
- Reverse engineer, resell, or misuse any part of the Services,
- Submit sensitive data categories (e.g., health records, biometrics) unless explicitly permitted.
8. No Automated Decisioning
SOLO does not originate or independently make credit, lending, or eligibility decisions. All such decisions are made solely by the Software User, who defines the rules, criteria, and outcomes governing their processes.
In cases where Software Users configure business logic, rule sets, or decision trees within SOLO (e.g., through conditional workflows, automated scoring models, or API integrations), SOLO acts as a neutral execution engine for those user-defined rules. The responsibility for defining, reviewing, and ensuring fairness and compliance of such logic remains entirely with the Software User.
SOLO provides transparency into how data flows into and through such decision processes but does not take responsibility for the substance or outcomes of those decisions.
13. Compliance with the Fair Credit Reporting Act (FCRA)
SOLO may, in certain use cases, operate as a Consumer Reporting Agency (“CRA”) as defined by the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq., the “FCRA”). In such cases:
- SOLO compiles and transmits consumer data for use in credit eligibility, lending, employment, insurance, or similar evaluations, and may deliver “consumer reports” subject to the FCRA.
- SOLO will only provide such reports for “permissible purposes” as defined by the FCRA and requires Software Users to certify compliance with all relevant legal obligations.
- SOLO implements reasonable procedures to ensure maximum possible accuracy of the data it compiles, offers mechanisms for End-Users to dispute information, and complies with all applicable timelines and requirements for resolution.
- End-Users may request a copy of their consumer report and a list of Software Users who have accessed their data in the past 12 months.
- SOLO maintains records of report access and adverse actions, and assists Software Users in meeting their obligations to provide notices under the FCRA.